Refund Policy

Your Right to Cancel

If you are buying as a consumer, you have 14 days from the day your order arrives to change your mind and cancel, without giving a reason. Once you have told us you are cancelling, you have a further 14 days to send the items back. This is your legal right under the Consumer Contracts Regulations.

Our 30-Day Returns Window

On top of your legal right to cancel, we accept returns for up to 30 days from delivery, so you have plenty of time to try things on at home. To be accepted, items need to be:

• Unworn and unwashed, free from marks, make-up, deodorant and pet hair
• Still carrying their original tags
• Returned with the original packaging where you still have it

Items may be tried on, as you would in a shop. If something comes back showing signs of wear beyond that, we may reduce your refund to reflect the loss in value.

Items We Cannot Refund

• Personalised or made-to-order pieces, including custom embroidery
• Gift cards
• Items returned outside the windows above, or in a used or damaged condition

None of this affects your rights if an item is faulty, misdescribed or not fit for purpose.

How to Start a Return

Email 08prathambarot@gmail.com with your order number and which items you are sending back. We will confirm the return address and how to send it. Please do not send anything back before contacting us, so we can match your parcel to your order. Keep your proof of postage until your refund lands.

Return Postage

Unless an item is faulty or we sent the wrong thing, the cost of returning it is yours to cover. We recommend a tracked service, as we cannot refund a parcel that never reaches us.

Refund Timescales

We inspect returns as soon as they arrive and email you the outcome. Approved refunds are issued to your original payment method within 5 to 7 working days of us receiving the item, and never later than 14 days. Your bank may then take a few more days to show it. Original standard delivery charges are refunded on a full cancellation; any upgrade to express delivery is not.

Faulty or Incorrect Items

If an item arrives damaged, faulty, or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We will arrange a free return and then replace the item or refund you in full, including delivery costs, whichever you prefer. Embroidered pieces are finished individually, so slight variations in stitch placement are normal and are not treated as faults.

Exchanges

The quickest way to swap a size or colour is to return the original for a refund and place a new order, so you secure the size you want before it sells out. If you would rather we handle it as a straight exchange, email us and we will do our best.

Late or Missing Refunds

If more than 7 working days have passed since we confirmed your refund, check your bank account and card statement first, then contact your card provider, as processing times vary. If it still has not appeared, email 08prathambarot@gmail.com and we will chase it with our payment provider.