Support
Frequently Asked Questions
Sizing, fabric, delivery times, returns and care — everything we get asked most, answered in full.
Every tee and hoodie is cut boxy and deliberately oversized, with dropped shoulders and a wide body. Most people take their usual size for the intended relaxed look. If you prefer a closer fit, size down one. Sizes run S, M, L and XL across both.
240gsm combed cotton, pre-shrunk, with a ribbed crew neck. The graphics are embroidered rather than printed, so they will not crack, peel or fade the way a print does.
Heavyweight brushed-back cotton fleece — dense and warm, with a soft inner face. Each one has a double-layer hood with an unbranded finish, a kangaroo pocket and ribbed cuffs and hem. Pre-shrunk, so it keeps its shape and length after washing. The chest graphic is embroidered, never printed.
Yes — both are cut for the same oversized, unisex silhouette with dropped shoulders, in S, M, L and XL. Stay true to size for a full oversized drape. Because the fleece is heavier than the cotton jersey, a hoodie will feel a little more structured on the shoulder than a tee in the same size.
Orders are picked and packed in the UK within 1 to 2 working days, Monday to Friday. UK standard delivery then takes 3 to 5 working days and UK express 1 to 2 working days. Europe takes 5 to 10 working days and the rest of the world 10 to 14 working days. Estimates start from the day your parcel is dispatched.
Delivery is free on every order, worldwide, with no minimum spend — it is applied automatically at checkout, so there is no code to enter.
Yes. We ship worldwide to a wide range of countries in Europe, North America, Asia and Oceania — and delivery is free on every order, so there is nothing extra to pay at checkout. Orders outside the UK may attract import duties or local taxes on arrival, which are set by the destination country and are the recipient's responsibility.
Prices are shown in pounds sterling by default. Where your region is supported you may see prices in your local currency instead. Your card provider will apply its own rate for any conversion.
You will get a confirmation email as soon as you order, then a second email with tracking details the moment your parcel leaves us. You can also check order status any time from your account.
You can return an item within 14 days of delivery, and you have a legal right to cancel within 14 days of receiving your order. Items must be unworn, unwashed and in original condition with tags attached. Personalised or custom-embroidered pieces cannot be returned unless faulty. Return postage is yours to cover unless the item is faulty or we sent the wrong one. Refunds reach your original payment method within 5 to 7 working days of the parcel arriving back with us.
Sizes sell through quickly, so the fastest route is to return the original for a refund and reorder the size you want straight away. If you would rather we handled it as a direct exchange, email us and we will sort it where stock allows.
Email us as soon as possible with your order number. If the parcel has not yet been dispatched we can change the address, swap a size or cancel it outright. Once it is with the carrier it has to be returned instead.
Machine wash cold (30°C) inside out with like colours. Do not tumble dry. Do not iron directly on the embroidery. Lay flat to dry — hoodies in particular hold their shape far better dried flat than hung. Avoid bleach and fabric softener, both of which dull the thread over time.
Designs are made in small, limited runs. Once a colourway or size sells through it is usually gone for good, so we rarely restock. Join the drop alerts list to hear about new designs before they go public.
Every embroidered oversized tee is £25, reduced from £30, in every size from S to XL. The price is already shown on each product page, so there is no code to enter.
Every embroidered oversized hoodie is £35, reduced from £40, in sizes S to XL. The price is already shown on the product page, so there is no code to enter, and delivery is free on hoodies just as it is on tees.
New customers get 10% off their first order. Enter your email in the welcome offer when it appears, or sign up to drop alerts, and the code is yours to use at checkout.
Email orders@prinova.store or use the contact form. We reply Monday to Friday 9am to 6pm and at weekends 10am to 4pm UK time, usually within one working day.